Poor communication can create chaos in the workplace. The point is clearly illustrated as this award-winning video visits a newsroom and a hospital where miscommunication reigns. We guarantee you won't forget the lessons.

The complexities of verbal communication are explained from this simple perspective: the very reason for communication is to be understood. To get positive results, speakers need to understand the effect of their words on others. Listeners need to understand what they hear by avoiding quick judgment and misinterpretation. With this video, viewers learn the five critical elements of successful verbal communication, and the skills for adhering to them: Be a responsible speaker, Choose clear language, Choose the right environment, Be a receptive listener, and Practice feedback.

This film helps you teach people how to speak and listen responsibly for essential results: quality of product, more error-free efficiency, higher productivity, smoother performance and better human relationships. After more than a decade as a bestseller, this film has been updated with a new infusion of training power so needed for the era of empowerment, diversity management and total quality.

Key Learning Points

• Good verbal communication isn't automatic: we must work hard at it
• The five critical elements of successful verbal communication, and how to apply them
• The art of responsible speaking and responsible listening to achieve mutual understanding