The Guest 2e (all new 2nd edition) is now shipping. The DVD version contains both the new 2nd edition and the original version, the best-selling customer service training video of all time. Its simple message has changed the way thousands of corporations and organizations view their customers.
Treat your customer like a Guest in your home!
That's the message behind this hilarious new version. We all know how to take care of a guest in our home: we welcome them, we take care of their needs, we thank them for coming and we invite them back. A guest at work is no different. It's that simple and that important.
The fortunes of any business rise and fall based upon the level of service it delivers to its customers. No matter how large or complex an organization may be, great service usually comes down to one employee, serving one guest, one day at a time.
This brand new training comedy will forever change the way your employees view their customers, their guests, by reminding them that everything we need to learn about delivering great customer service, they already know.
The Guest 2e is a must-see training video for any employee who works with customers. It's filled with great wit and memorable scenes that will offer managers a springboard for lively discussion about how to improve customer service. The entertaining way in which the customer service message is delivered within the video will keep the attention of employees in any type of business.
Treating customers as guests is as simple as:
- Welcoming Them
- Using their Name
- Taking Care of their Needs
- Thanking Them
- Inviting Them Back
The Guest 2e Program Contents:
- 1 The Guest 2e Video (DVD)
- 1 The Original Guest Video (DVD)
- 1 CD-Rom (includes the Expanded Leader's Guide, Reproducible Handouts, customizable PowerPoint Presentation)
- 10 The Guest Pocket Cards
Suggested Uses:
External and internal customer service training workshops, kick-off meetings, sales meetings, meeting openers
Business Needs:
Improving the level of customer service to positively impact the bottom line by creating a loyal customer base; improving internal customer service and communication among work teams to improve productivity
Training Needs:
Customer service awareness (external and internal)
Audience: All Employees
Related Programs:
See The Guest 2e and The Difficult Guest Combo Package
Length: 14 minutes
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