This is the best-selling customer service training video of all time, and for good reason. Its simple message has changed the way thousands of corporations and organizations view their customers.
Treat your customers as you would a guest in your home!
No matter how large or small a business is, it's success depends on the level of service it delivers to its customers. The choice is ours, do we treat them as an interruption in our day, or as a welcomed guest?
THE GUEST uses humor to change the way we see our customers and to remind us that everything we need to learn about great customer service, we already know.
Treating customers as guests is as simple as
- Welcoming Them
- Using their Name
- Taking Care of their Needs
- Thanking Them
- Inviting Them Back
The Guest VHS Program Contents
- 1 The Guest video
- 1 Leader's Guide
- 10 Pocket Reminder Cards
The Guest DVD Program Contents
- 1 The Guest DVD
- 1 Leader's Guide
- 10 Pocket Reminder Cards
The Guest VHS Spanish Program Contents
- 1 The Guest video - Spanish
The Guest & The Difficult Guest Motivational Combo VHS Program Contents
- 1 The Guest video
- 1 The Difficult Guest Motivational Video
- Support materials for these videos
The Guest & The Difficult Guest Full Combo VHS Program Contents
- 1 The Guest video
- 1 The Difficult Guest Motivational Video
- 1 The Difficult Guest Role Play Video
- Support materials for these videos
The Guest & The Difficult Guest Full Combo DVD Program Contents
- 1 The Guest DVD
- 1 The Difficult Guest DVD
- 1 Leader's Guide for each program
- 1 Participant Workbook for The Difficult Guest
- 10 Pocket Cards for each program
See The Difficult Guest Training Video Details
Length: 14 minutes
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