Poor communication costs money. And it’s not just money that’s wasted; it’s energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly.
This video demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The video also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company’s profitability.
Using the skills demonstrated in this video, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money.
Key Training Points
- Make Yourself Clear
- Plan before you speak
- Don’t interrupt
- Keep it simple
- Be specific
- Get feedback
- Add Reinforcement
- Don’t assume
- Repeat and rephrase
- Use visuals to reinforce
- Get a recap
- Listen Actively
- Speak up if you’re confused
- Ask questions
- Reconfirm the answer
- Find the Hidden Message
- Open a door
- Don’t get defensive
- Ask for a solution
Program Contents
- DVD
- Leader's Guide
- Reproducible worksheets
Length: 19 minutes
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