Designed for maximum flexibility, The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision.

The 90 clips in the Toolkit are organized into the following supervisory skill categories:

• Hiring and Building Your Team
• Planning, Prioritizing, and Delegating Tasks
• Coaching and Training
• Motivating, Encouraging and Giving Positive Feedback
• Building Trust and Showing Respect
• Handling Conflict
• Performance Appraisals
• Discipline and Giving Constructive Feedback

Clips are provided in two formats:

Format 1: The clip is introduced with some brief narration to set up the scene and give a very general idea of what to look for in the vignette. As the introductory narration plays, key phrases and words are highlighted through on-screen graphics. The clip follows.

Format 2: The clip plays without any set-up narration.

Program may be previewed on either CD-Rom or DVD

Program Contents:

• Chaptered DVD with 2 versions of all clips: with introductory narration and without
• 3 Chaptered CD-ROMs with 2 versions of all clips (also contains electronic Leader's Guide file) and Comprehensive Leader's Guide that includes key points, discussion questions and activity suggestions for every clip.

Length: 82 minutes

No online preview of this program is available at this time.

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