Six Steps To Greatness is specifically aimed at managers and others responsible for achieving service goals. Baptist Health Care achieved a turnaround – from the lower 10th percentile to #1 in customer satisfaction. This program explains 6 of their key strategies. These are credible, battle-tested solutions aimed at fueling service improvement in any organization from a Fortune 100 company or a large government agency to a small non-profit.
Key Learning Points
- Create standards
- Achieve buy-in
- Hire and train the standards
- Get it done with teams
- Recognize service heroes
- Accept only winning attitudes
- Measure, correct and train incessantly
Program Contents: Each program from this series comes with a CD containing the Series Leaders Guide (including a separate guide for each program, plus material on the entire series in a broader training context) and 3 PowerPoint presentations for trainers to customize
Add the following two programs to complete the series or purchase individually:
Length: 15 minutes
|
CLICK TO REQUEST FREE PREVIEWS ON DVD/VHS
OR CALL 800-575-4001
| REQUEST FREE PREVIEW OF THIS PROGRAM |
CALL OR CLICK |
| PURCHASE VHS SERIES (3 PROGRAMS): |
$1,595 |
| PURCHASE DVD SERIES (3 PROGRAMS): |
$1,695 |
| RENT VHS SERIES (3 PROGRAMS): |
$695 |
| RENT DVD SERIES (3 PROGRAMS): |
$795 |
ALSO AVAILABLE IN SPANISH
|
VOLUME DISCOUNTS
CALL FOR QUOTE
DISCOUNTS FOR EDUCATION, GOVERNMENT & NON-PROFIT 501(C)3
|
Prices are subject to change without much notice.
|
