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A part of The S.A.L.E. Series, Support the S.A.L.E. for Service and Support Professionals is specifically designed for professionals who support sales teams in their organizations. This program introduces a basic S.A.L.E. process which gives participants a comprehensive approach to supporting the sales process. Learning activities include opportunities to explore and practice skills and strategies for upselling, referring business and responding to challenging customer situations.
The S.A.L.E. Process:
S - Set the stage
A - Analyze needs
L - Link to solutions
E - Establish commitment
Key Learning Points
- Explains how to build trust with prospects and customers
- Demonstrates ways to maintain customer loyalty when handling complaints
- Describes how to recognize opportunities and "up sell" existing customers
Videos:
The videos used in this program are:
- S.A.L.E. One Step at a Time for Service and Support Professionals (32 minutes)
- S.A.L.E. Putting it all Together for Service and Support Professionals (11 minutes)
- S.A.L.E.S. Supporting the Sales Process (14 minutes)
Complete Training Kit Components
- DVD (includes full length video, companion SMART-START® Sales Truths, Insight Interview with Subject Matter Expert)
- Two VHS (Tape 1 - 43 minutes (two programs), Tape 2 - 14 minutes)
- Facilitator Guide (multiple agenda options)
- Facilitator Resources
- Reproducible Participant Materials
- Online Program Resources
- Trainer Pack
Basic Kit Components
- Two VHS (Tape 1 - 43 minutes (two programs), Tape 2 - 14 minutes)
- Facilitator Guide (multiple agenda options)
- Facilitator Resources
- Reproducible Participant Materials
- Online Program Resources
Related Video Programs
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CLICK TO REQUEST FREE PREVIEWS ON DVD/VHS
OR CALL 800-575-4001
| REQUEST FREE PREVIEW OF THIS PROGRAM |
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| VIDEO ONLY VHS OR DVD: |
$895 |
| PURCHASE COMPLETE KIT DVD: |
$995 |
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VOLUME DISCOUNTS
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DISCOUNTS FOR EDUCATION, GOVERNMENT & NON-PROFIT 501(C)3
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Prices are subject to change without much notice.
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