CUSTOMER SERVICE UNIVERSITY offers customized training programs to meet the human side of your organization's needs and objectives.

Training programs are facilitated at your company site or at an off-site facility of your choice.

Customer Service . . . You're it!
Customer Service Program

An interactive, engaging and motivating learning experience!

Customer service is your business. It’s why you're in business. And you're it. Think about it. Your products, services and very existence are to serve customers.  Make the service a positive, memorable experience.  It's you and the experience that keeps customers and brings them back.  It is the reason customers tell other people about you.  Learn how to make the experience rewarding for both you and your customers.

This motivating customer service program incorporates individual and group activities, two award-wining training videos (SMILE, The Difficult Guest), insightful personal examples, music, contests, prizes and giveaways.  The program will be customized to address the needs and concerns of the client and specific industry.

Download Customer Service . . . You're It! Overview (pdf)

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ABC's: Above & Beyond Customer Service
Customer Service Program

A fun, interactive program utilizing real-world examples to maximize learning!

Simply meeting customer expectations is no longer enough.  Your customers must be impressed and excited, and the service must be memorable.  Why?  It’s not only easier to get repeat business from happy customers – it’s less expensive!  And, happy customers tell others.  When you focus on customer service, everything else falls into place. 

This highly interactive program includes role plays, exercises, examples, and discussion.  The course teaches relevant techniques - for all levels and for those who serve internal or external customers.  This program can be customized for your company to meet your objectives.

Download ABC'S: Above & Beyond Customer Service Overview (pdf)

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It's Our Pleasure To Serve You!
Customer Service Program

Great customer service is all encompassing! It addresses internal as well as external service, focuses on excellent face-to-face service, stellar phone service, employs powerful listening skills in all situations, and is at its best when it diffuses difficult situations, creating a positive and memorable experience for customers.

It's Our Pleasure to Serve You! training utilizes case studies, technique instruction and role plays to equip professionals to excel in service. Having the skills and instincts to deliver great service in the heat of the moment is when it matters most.

Download It's Our Pleasure To Serve You! Overview (pdf)

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