DiSC/Wiley Products: Customer Service University is a Partner of learning products published by John Wiley and Sons, Inc. Due to the sensitive nature of Wiley's copyrighted materials, Customer Service University abides by their return policy of no refunds, returns or exchanges. Wiley will replace materials with the same product version only when the materials are defective or there are problems in workmanship. All John Wiley and Sons, Inc. products are copyrighted material and may not be copied, modified or reproduced.

Video Programs: Unless the product is defective, producers have a no return policy. We suggest you preview before purchasing.

If you have questions or concerns regarding our return policy, please contact us before placing your order. Call 800-575-4001.