Nobody's Listening - Training Video Program

Customer Service University

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Nobody's Listening
Training Video Program

This humorous program gives learners the opportunity to recognize poor listening skills. Manager Ray only listens to his employee, Leo, with the intent to respond and get out the door, rather than with the intent to really understand him.

As Ray is forced to repeat the same interaction with Leo over and over again until he gets it right, viewers see the consequences of poor listening: inefficiency of communication, frustration, and plenty of inaccuracies and errors.

Key Learning Points

To be an effective listener, one must pay attention.
(This includes eliminating distractions, feeding back to the speaker what you've heard and asking clarifying questions.)
Effective listening is a key factor in building interpersonal, problem solving and management skills.

Program Contents

DVD
Leader's Guide

Length: 11 minutes

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