Customer Service University - Training programs, products and training videos
Home Training VideosTraining ProductsProgram TrainingsContact CSUCSU Weblog


Customer Service University

Search powered by
Google

Training Video ProgramsVideos By Topic

Training Products and SuppliesDisc Products and Instruments

Programs and TrainingsBook StoreContact CSUEmail Us


Call Customer Service University 561-575-4001Call Customer Service University toll free 800-575-4001Fax Customer Service University 561-969-6580

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free ground shipping on video purchases
Free Previews

LEADERSHIP: What's Trust Got To Do With It?
Training Video Program


What can leaders do to regain trust?  This video provides realistic methods for rebuilding trust and reestablishing employee involvement.  Today's LEADERSHIP:  What's Trust Got To Do With It? tells the story of a team leader who learns that trust is the foundation of leadership.  Using three trust building behaviors: openness, credibility and trusting others, he gradually regains the trust and active participation of his work team. 

Rebuilding trust, as demonstrated in the video, requires time and consistency.  As Sid, the video's mentor says, "Trust is like money.  It's tough to get and easy to lose."  And without trust, leadership is not possible.

Key Training Points

  • Trust is the foundation of leadership
  • Without trust, leadership efforts have little effect 
  • The 3 most important trust building behaviors are:

    Openness--honestly tell people what you know--listen and respond to all questions.

Credibility--do what you promise to do--own up to unfulfilled promises.

Trust Others--acknowledge skills & expertise--encourage team members to contribute.

  • Trust building behaviors must be consistent and ongoing

Program Contents

  • VHS or DVD
  • Leader's Guide
  • Reproducible worksheets

Length: 19 minutes


LEADERSHIP: What's Trust Got To Do With It?

To Order, call 800-575-4001

CLICK TO REQUEST FREE PREVIEWS ON DVD/VHS
OR CALL 800-575-4001

REQUEST FREE PREVIEW OF THIS PROGRAM CALL OR CLICK

PURCHASE VHS OR DVD: $695

RENT VHS OR DVD: $295

SPECIAL
PURCHASE VHS AND DVD:
$895

ALSO AVAILABLE IN SPANISH


VOLUME DISCOUNTS
CALL FOR QUOTE

DISCOUNTS FOR EDUCATION, GOVERNMENT & NON-PROFIT 501(C)3


Prices are subject to change without much notice.


VIDEO PROGRAMS BY TITLE | VIDEO PROGRAMS BY TOPIC


Programs & Trainings | Training Products | DISC Products
Training Videos By Titles | Training Videos By Topic
CSU Book Store | CSU Blog | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved