Customer Service University - Training programs, products and training videos
Home Training VideosTraining ProductsProgram TrainingsContact CSUCSU Weblog


Customer Service University

Search powered by
Google

Training Video ProgramsVideos By Topic

Training Products and SuppliesDisc Products and Instruments

Programs and TrainingsBook StoreContact CSUEmail Us


Call Customer Service University 561-575-4001Call Customer Service University toll free 800-575-4001Fax Customer Service University 561-969-6580

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free ground shipping on video purchases
Free Previews

Leadership and Self-Deception
Training Video Program


Would you be surprised to learn that self-deception is the #1 obstacle to organizational effectiveness? It's true. Also true is that reducing self-deception may be the single most important step your organization can take toward increased productivity.

But what is self-deception and why is it so prevalent? Simply put, self-deception is the problem of not being able to see that you are the problem. For instance: Think about the most difficult person you've ever had to work with. What made them difficult? Did they consider themselves a problem? Chances are, they did not. Despite the fact that you (and everyone else around them) could see they were a problem, they couldn't see it.

Leadership and Self-Deception illustrates this "simple" concept by presenting an unforgettable video re-enactment matched with a comprehensive workshop. The video and workshop exercises offer a poignant look at how self-deception prevents us from seeing the obvious solution to some of our biggest workplace problems, providing tools for analyzing and solving problems, at their core.

Learning about self-deception and its solutions enables us to:

  • enthusiastically focus on results
  • enthusiastically help others achieve results
  • actively and concurrently learn and teach
  • take responsibility

Key Learning Points

  • Most - if not all - "people problems" (poor communication, lack of teamwork, unresolved conflict...) share a common root: self-deception.
  • The very people involved in resolving a given problem contribute to it, and even help spread it.
  • The solution to a problem always begins with them.

Program Contents

  • Two versions of the video re-enactment (one with a host; one without) on VHS or DVD
  • Leader’s Guide
  • PowerPoint Presentation on CD-ROM
  • 10 copies of the book, Leadership & Self-Deception
  • 10 Participant Workbooks
  • 10 Reminder Cards

Length: 16 minutes


Leadership and Self-Deception

To Order, call 800-575-4001

CLICK TO REQUEST FREE PREVIEWS ON DVD/VHS
OR CALL 800-575-4001

REQUEST FREE PREVIEW OF THIS PROGRAM CALL OR CLICK

PURCHASE VHS OR DVD: $995

RENT VHS OR DVD: $275

ADDITIONAL MATERIALS

WORKBOOK: $14.95


VOLUME DISCOUNTS
CALL FOR QUOTE

DISCOUNTS FOR EDUCATION, GOVERNMENT & NON-PROFIT 501(C)3


Prices are subject to change without much notice.


VIDEO PROGRAMS BY TITLE | VIDEO PROGRAMS BY TOPIC


Programs & Trainings | Training Products | DISC Products
Training Videos By Titles | Training Videos By Topic
CSU Book Store | CSU Blog | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved