Customer Service University - Training programs, products and training videos
Home Training VideosTraining ProductsProgram TrainingsContact CSUCSU Weblog


Customer Service University

Search powered by
Google

Training Video ProgramsVideos By Topic

Training Products and SuppliesDisc Products and Instruments

Programs and TrainingsBook StoreContact CSUEmail Us


Call Customer Service University 561-575-4001Call Customer Service University toll free 800-575-4001Fax Customer Service University 561-969-6580

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free ground shipping on video purchases
Free Previews

Leader Madness
Training Video Program


Leadership is a powerful substance that can be easily abused. The key to using it wisely lies within each of us. This is the message of the entertaining video training program Leader Madness. The video demonstrates six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into destructive leadership practices. Each scenario clearly identifies a critical moment of choice when the leader either motivates or alienates a work group. The wrong choices are played out with engaging humor, encouraging each of us to take a fresh look at our own leadership practices.

Key Learning Points

  • Allow people to do their jobs
    Beware of doing people's jobs for them. Give them a direction and get out of their way.
  • Tell people what they're doing right
    Beware of only telling people what they're doing wrong. Notice what they're doing right and tell them.
  • Use your enthusiasm to solve problems
    Beware of addressing real problems with meaningless pep talks. Use positive energy to find solutions.
  • Put leadership before friendship
    Beware of placing friendship before work. If you want to be respected as a leader, act like one.
  • Take the time to really listen
    Beware of dominating every discussion. Instead, listen more and talk less.
  • Be an ethical role model
    Beware of little white lies. Set the standard by your own behavior.

Program Contents

  • VHS or DVD
  • Leader's Guide with reproducible worksheets
  • DVD contains PDF version of leader’s guide and supporting PowerPoint graphics.  (Guide and PowerPoint files also available as a download.)

Length: 21 minutes


Leader Madness

To Order, call 800-575-4001

CLICK TO REQUEST FREE PREVIEWS ON DVD/VHS
OR CALL 800-575-4001

REQUEST FREE PREVIEW OF THIS PROGRAM CALL OR CLICK

PURCHASE VHS OR DVD: $795

PURCHASE VHS & DVD COMBO: $995

RENT VHS OR DVD: $295


VOLUME DISCOUNTS
CALL FOR QUOTE

DISCOUNTS FOR EDUCATION, GOVERNMENT & NON-PROFIT 501(C)3


Prices are subject to change without much notice.


VIDEO PROGRAMS BY TITLE | VIDEO PROGRAMS BY TOPIC


Programs & Trainings | Training Products | DISC Products
Training Videos By Titles | Training Videos By Topic
CSU Book Store | CSU Blog | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved