Customer Service University - Training programs, products and training videos
Home Training VideosTraining ProductsProgram TrainingsContact CSUCSU Weblog


Customer Service University

Search powered by
Google

Training Video ProgramsVideos By Topic

Training Products and SuppliesDisc Products and Instruments

Programs and TrainingsBook StoreContact CSUEmail Us


Call Customer Service University 561-575-4001Call Customer Service University toll free 800-575-4001Fax Customer Service University 561-969-6580

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free ground shipping on video purchases
Free Previews

I Know Just What You Mean!
Training Video Program


This workshop, one of five in the Covey Leadership Library, explores the difference between listening with intent to respond and listening with the intent to understand. It underscores the vital importance of diagnosing needs before prescribing solutions and demonstrates why much-hyped "active listening techniques" may actually contribute to miscommunication.

Included is an introduction and summarizing insights by Dr. Stephen R. Covey, founder and chairman of the Covey Leadership Center and best-selling author of The 7 Habits of Highly Effective People.

Participants will learn how to improve communications by sharing principles, attitudes and skills for better understanding.

See individual product descriptions (below) for more detailed information.

Program Contents

  • VHS or DVD
  • Leader's Guide

Related Video Programs

Length: 20 minutes


I Know Just What You Mean!

To Order, call 800-575-4001

CLICK TO REQUEST FREE PREVIEWS ON DVD/VHS
OR CALL 800-575-4001

REQUEST FREE PREVIEW OF THIS PROGRAM CALL OR CLICK

PURCHASE VHS OR DVD: $695

RENT VHS OR DVD: $225

PURCHASE ENTIRE VHS OR DVD SERIES (5 PROGRAMS): $2,995


VOLUME DISCOUNTS
CALL FOR QUOTE

DISCOUNTS FOR EDUCATION, GOVERNMENT & NON-PROFIT 501(C)3


Prices are subject to change without much notice.


VIDEO PROGRAMS BY TITLE | VIDEO PROGRAMS BY TOPIC


Programs & Trainings | Training Products | DISC Products
Training Videos By Titles | Training Videos By Topic
CSU Book Store | CSU Blog | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved