Stew Leonard's Dairy and Food Store has been called "the king of customer service" since its earliest days.
It's Show Time! shows how team members understand their customer-centered culture and live by it based on a lesson learned by Stew Leonard years ago in dealing with an irate customer. Attitude is shown to be the critical variable and diversity is celebrated. This is a highly inspirational and colorful story full of essential service lessons that are essential in any organization. Their achievements have made Stew Leonard’s #22 on the Fortune magazine list of Best Workplaces.
Key Learning Points
- Accept empowerment
- Attitude is everything
- Culture guides
- Customers rule
- Success propels careers
- Trust and values are key
- Workplace fun works!
It’s Show Time! was shot behind-the-scenes at Stew Leonard’s Dairy and Food Store, the #1 customer service performer in the food retailing industry (excellent for supermarkets and grocery store chains). Yet its lessons apply everywhere. This film has energy, pace and diversity that appeal to every audience at every level.
Program Contents
Each program from this series comes with a CD containing the Series Leaders Guide (including a separate guide for each program, plus material on the entire series in a broader training context) and 3 PowerPoint presentations for trainers to customize.
Related Video Programs
Length: 15 minutes
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