This video program reveals that behavior can be a powerful tool, or a dangerous weapon. We can use it positively for the good of all, or we can attack with negative behavior, to enrage, wound, scare or even kill.
It uncovers why an individual can be pleasant to one person, then offensive to another, simply in response to that person’s behavior. Don’t allow your organization to be guilty of criminal customer service. Let If Looks Could Kill show you how to use positive behavior to unlock the mystery of better service.
Key Learning Points
- Behavior breeds behavior
- Behavior is a choice
- Use people’s names
- Managing talent
- Pay attention to their case
- Smile, look attentive, be sympathetic
- Offer assistance
Program Contents
- DVD
- Course Leader's Guide
- Delegate Worksheets on disk
- Powerpoint slides and Self-study workbook on disk
Length: 28 minutes
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