There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization. Now, you can equip employees to handle those calls and confrontations without getting rattled. What’s more, they’ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.
Key Learning Points
- Provides techniques for staying calm when dealing with angry customers
- Shows a variety of ways to defuse anger and respond to complaints
- Trains employees in resolving issues with unhappy customers
Basic Kit Components
- VHS
- Facilitator's Guide (multiple agenda options)
- Reproducible Participant Materials
- Reproducible Self-Study Guide
- $795.00
Complete Training Kit Components
- DVD (full length video plus vignettes without narration, companion Smart-Start® Customer Service: Think Like A Customer and TrainerTALK™ with Sue Mueller and classroom slides)
- VHS
- Facilitator's Guide (multiple agenda options)
- Reproducible Participant Materials
- Reproducible Self-Study Guide
- Trainer Pack
- $995.00
Length: 21 minutes
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CLICK TO REQUEST FREE PREVIEWS ON DVD/VHS
OR CALL 800-575-4001
| REQUEST FREE PREVIEW OF THIS PROGRAM |
CALL OR CLICK |
| VIDEO ONLY VHS OR DVD: |
$895 |
| PURCHASE COMPLETE KIT DVD: |
$995 |
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VOLUME DISCOUNTS
CALL FOR QUOTE
DISCOUNTS FOR EDUCATION, GOVERNMENT & NON-PROFIT 501(C)3
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Prices are subject to change without much notice.
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