Customer Service University - Training programs, products and training videos

Inscape Publishing Authorized Distributor

Videos By TopicTraining Video Programs

Training Products and SuppliesDisc Products and Instruments

Book StoreContact CSUEmail Us


Call Customer Service University toll free 800-575-4001Fax Customer Service University 561-744-6150

Disc Profiles, Disc Assessments, Disc Training Programs


Visa, MasterCard, Discover, American Express
Order InformationReturn Policy


You can change your order, modify quantities and delete items in your shopping cart prior to checkout.



DiSC® Action Planners

Once you're grounded in DiSC®, use these Action Planners to fully utilize what you've learned.



DiSC Customer Service Action Planner DiSC® Customer Service Action Planner

Item: C-092: $72.00 (Pack of 10)

Increase customer satisfaction and service by identifying your customers' primary DiSC Dimensions of Behavior and their preferred approach to communicate and problem-solving.




DiSC Sales Action Planner DiSC® Sales Action Planner

Item: C-172: $72.00 (Pack of 10)

Create successful sales strategies and increase client receptivity and sales results. Quickly identify prospect's comfort zone in the sales process and determine the best ways to open the call, make the presentation, negotiate, close the sale, and maintain positive client relationships.




DiSC Management Action Planner DiSC® Management Action Planner

Item: C-082: $72.00 (Pack of 10)

Become a better manager with this action-oriented planning tool that bridges DiSC® and situational leadership theory. Develop management strategies to meet diverse needs.




DiSC Managing Performance Action Planner DiSC® Managing Performance Action Planner

Item: C-182: $72.00 (Pack of 10)

Develop effective ways to manage, coach and lead others with DiSC Dimensions of Behavior. Assess strengths and motivation, then plan and implement strategies that encourage productivity. A practical tool for managers and supervisors at all levels.




DiSC Talk! Action Planner DiSC® Talk! Action Planner

Item: C-192: $72.00 (Pack of 10)

Customer communication is a critical key to success whether the challenge is collections, fundraising, help desk, telemarketing or telephone sales. DiSC Talk! helps today's telephone professionals communicate more effectively and increase customer satisfaction.




DiSC Talk! Key Cards DiSC® Talk! Key to DiSC® Dimensions of Behavior

Item: P-192: $60.00 (Pack of 10)

This easy-to-use reference card is a handy guide that leads telephone professionals quickly through the DiSC® process on the phone.




You can change your order, modify quantities and delete items in your shopping cart prior to checkout.



Training Product Directory

DiSC® is a registered trademark of Inscape Publishing, Inc.



Toll Free: 800-575-4001 • Direct: 561-969-9798

Video Programs by Title | Video Programs By Topic | Training Products | DiSC Products

Book Store | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved