The hilarious sequel to the best selling customer service video - The Guest!
Guests don't ask for much: Customers just want to be treated like guests in your home.
Guests don't start out wanting to be difficult. If they are identified early on and properly handled from the beginning, chances are that you can turn things around, But...
Guests can be difficult in three ways, The Distracted Guest brings all their problems with them. The Disappointed Guest arrives with certain expectations. The Disruptive Guest calls for emergency action.
The Difficult Guest picks up where The Guest, leaves off. Combining outrageous comedy, customer interactions we can all relate to, and a cast of unforgettable characters, this video sets a highly entertaining stage for some solid customer service training on recognizing, understanding and taking care of difficult customers, because sometimes...it's your L.A.S.T chance.
Key Learning Points
- Listen and let them vent
- Apologize for their trouble
- Solve their problem
- Thank them for their business
The Difficult Guest VHS - Motivational
Program Contents
- 1 The Difficult Guest Video
- 1 Leader's Guide
- 1 Participant Booklet
- 10 Pocket Reminder Cards
The Difficult Guest VHS - Full Package
Program Contents
- 1 The Difficult Guest video
- 1 Role Play Video
- 1 Leader's Guide
- 1 Participant Workbook
- 10 Pocket Reminder Cards
The Difficult Guest DVD
Program Contents
- 1 The Difficult Guest with Role Play Program on DVD
- 1 Leader's Guide
- 1 Participant Workbook
- 10 Pocket Reminder Cards
The Difficult Guest VHS - Spanish - Motivational
Program Contents
- 1 The Difficult Guest - Motivational Video
The Difficult Guest & The Guest Motivational Combo VHS
Program Contents
- 1 The Difficult Guest video
- 1 The Guest Video
- Support materials for these videos
The Difficult Guest & The Guest Full Combo VHS
Program Contents
- 1 The Difficult Guest video
- 1 The Difficult Guest Role Play Video
- 1 The Guest Video
The Difficult Guest & The Guest Full Combo DVD
Program Contents
- 1 The Difficult Guest with Role Play Program on DVD
- 1 The Guest DVD
- Support materials for these videos
See The Guest Training Video Details
Length: 22 minutes
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