DEAL WITH IT
Customer Service Game

(A) The fun way to teach excellent customer service.

Looking for a fresh approach to teaching customer service? Then you're looking for the customer service training game "Deal With It." With over 120 business scenarios, "Deal With It." helps you master customer service with your team in a role-playing game format.

How would your team handle this question? "You work in an espresso bar. While serving a latte, you accidentally trip and spill the drink on a girl in a white prom dress! Trouble could be 'brewing'!! What do you do?"

"Deal With It" also includes over 60 Challenge cards—to get the whole team eagerly participating. A team member can play a challenge to add to an answer, or share a different perspective.

In addition, there are over 40 Point cards, cards designed both to reward outstanding answers and teach valuable business ethics. For example, "You stay 15 minutes past your scheduled time to help an elderly gentleman find a birthday gift for his wife. Earn 5 points!"

With literally hours of training material, "Deal With It" contains scenarios from several industries. Use "Deal With It" in game format, or present one question during quick meetings to reinforce outstanding service.

"Deal With It" is easy to use, guarantees team involvement, and is fun to play! It’s been proven successful in several industries including banking, to call center, retail, service, teaching, and health care—ideal for any internal or external trainer who is looking for a fun, effective and unique way to teach excellent customer service. Get your team playing today!

(B) Add the Help Desk Edition to the "Deal With It" customer service game and get your help desk involved. Help Desk Edition is a hands-on, role-playing game designed to teach excellent help desk skills. "Deal With It" Help Desk Edition offers a fun, fresh approach to training help desk staff.

The interactive game includes 99 cards that present real-life scenarios, and is a perfect training tool for managers and trainers in call centers, banking, retail, healthcare, hospitality and travel, as well as many other customer-driven industries. This series of questions are an excellent addition to the Deal With It. Game. Designed for the dedicated Help Desk trainer, "Deal With It." Help Desk will provide hours of interactive training for your team! Discuss the 99 real-life scenarios with your team.

How would your team handle this question? "A customer urgently calls the Help Desk with a question on a supported product that you have no idea how to answer. What resources do you turn to for assistance?"

Are you looking for a tool to reinforce business ethics in your workplace? "Deal With It." Help Desk addresses this critical training objective like the following scenario: "You are a desktop technician. You are dispatched to a client’s desktop to trouble shoot an internet problem. As part of your diagnostics you are reviewing the history file and notice the client has visited adult web sites several times. This clearly violates company policy. What do you do?"

"Deal With It" Help Desk Edition is thought provoking and gets the whole team eagerly participating. Get your team playing today!

Deal With It Help Desk Edition Item PTG-200: $79.00

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