Customer Service University - Training programs, products and training videos



Customer Service University

Search powered by
Google

Training Video ProgramsVideos By Topic

Training Products and SuppliesDisc Products and Instruments

Book StoreContact CSUEmail Us


Call Customer Service University toll free 800-575-4001

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free Previews Free ground shipping on video purchases

The Customer Is Always Dwight
Training Video Program


Achieving 100 percent quality the first time!

The Customer Is Always Dwight makes the point that it is the responsibility of managers to act as process 'owners', maintaining the links with all the people in the process chain.

Of course, there are less ideal ways to approach quality. Dwight uses two examples. One, where the process management approach is needlessly complicated to make his point. Dwight concludes that quality is not confined to products and services, it's the way that organizations work.

Key Learning Points

  • Identify internal and external customers
  • Find out their needs
  • Deliver 100 percent quality down the line
  • The process should be as good as the product or service

Program Contents

  • DVD
  • Leader’s Guide

Length: 21 minutes


The Customer Is Always Dwight

Play Preview

Sales & Information
800-575-4001

Place Secure Order Below


QTY.


PURCHASE:

DVD PROGRAM
$870.00





PURCHASE DVD: $870

7-DAY RENTAL DVD: $350

ALSO AVAILABLE IN SPANISH

* * * * *

DISCOUNTS ON MOST VIDEO PROGRAMS FOR EDUCATION, GOVERNMENT, & NON-PROFIT 501(C)3 ENTITIES

VOLUME DISCOUNTS
CALL FOR QUOTE

* * * * *


Prices subject to change.


MORE VIDEO PROGRAMS BY TITLE | MORE VIDEO PROGRAMS BY TOPIC


Video Programs By Titles | Video Programs By Topic | Training Products | DISC Products

Book Store | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved