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In the galaxy of customer service, Curt Hinderman is lost in space, until one dark night when his car breaks down en route to a mandatory training session, and the tables are turned as he finds himself needing urgent help from his customers. Aided by the mysterious Angela, Curt discovers the essentials of great service – while taking your audience on a journey of discovery. As this fresh, entertaining tale unfolds, you’ll find your audience completely absorbed by the learning points, while training becomes simple yet highly effective. Enjoyable and easy-to-use, Customer Service Zone is an essential resource for all organizations serving customers.
Key Learning Points:
- Welcome. Immediately greet customers in a friendly and professional manner
- Hear. Ask customers how you can help, and listen carefully
- Accomplish. Own the issue and take action until the customers’ needs are satisfied
- Thank. Thank customers and invite them to return
W.H.A.T. makes great customer service!
Program Contents
- DVD
- 50+ Page Leaders Guide
- Closed Captioning
Length: 18 minutes
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