Customer Service University - Training programs, products and training videos


Customer Service University

Search powered by
Google

Training Video ProgramsVideos By Topic

Training Products and SuppliesDisc Products and Instruments

Book StoreContact CSUEmail Us


Call Customer Service University toll free 800-575-4001Fax Customer Service University 561-969-6580

Visa, MasterCard, Discover, American Express
Order InformationReturn Policy
Free Previews

Free ground shipping on video purchases

Cross-Cultural Understanding - Training Video Program


As our world becomes increasingly interconnected, people need to develop greater cultural diversity skills. It’s up to you to provide effective training to communicate effectively with and understand other cultures. Cross-Cultural Understanding investigates all the key components of culture and communication, including values and beliefs, social structure, perceptions of time, communication styles, proper etiquette and more.

Benefits: With this expert training program, you’ll get the answers to these essential issues and many more:

  • How to recognize and respect differences in values
  • How to work effectively with different views of leadership and teamwork
  • How to deal with different attitudes toward time and deadlines – and how to keep things moving forward
  • How to communicate effectively with other cultures
  • How to respect different beliefs and viewpoints
  • How to show respect for cultural diversity with proper etiquette

Cross-Cultural Understanding is expertly designed for cultural diversity training, and questions and role play exercises are included for a complete training package.

Key Learning Points

  • Enjoy turnkey solutions: just pop in a DVD or VHS! Support materials make training even easier
  • Create dynamic learning: break up live training with colorful, engaging visuals
  • Provide outside expertise: our real-life scenarios are backed by a who’s who of content experts
  • Use visual learning: bring topics to life to achieve faster, more effective learning

Program Contents

  • DVD
  • Leader's Guide
  • Roll Plays
  • Discussion Questions & Script

Related Video Programs

Length: 45 minutes


Cross-Cultural Understanding

REQUEST FREE FULL-VERSION PREVIEWS ON DVD

ORDERS & INFORMATION
800-575-4001

PURCHASE DVD: $695

To Order, call 800-575-4001

VOLUME DISCOUNTS
CALL FOR QUOTE

* * * * *

DISCOUNTS ON MOST VIDEO PROGRAMS FOR EDUCATION, GOVERNMENT, CONSULTANTS & NON-PROFIT 501(C)3 ENTITIES

* * * * *


Prices subject to change.


MORE VIDEO PROGRAMS BY TITLE | MORE VIDEO PROGRAMS BY TOPIC


Video Programs By Titles | Video Programs By Topic | Training Products | DISC Products

Book Store | Contact Us | Home

www.customerserviceuniversity.com

Copyright © CSU Productions, Inc.
Customer Service University
All rights reserved