Designed for maximum flexibility, the Communication Toolkit provides you with high quality video vignettes that you can use in your own custom training courses. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction. Suggestions are provided for using the clips to draw out specific lessons/skills on communication.

The 39 clips in the Toolkit fall into the following communication skill categories:

• Speaking Clearly
• Active Listening
• Nonverbal Communication
• Conflict & Difficult Conversations
• Group Communication
• Presentation Skills

Clips are provided in two formats:

Format 1: The clip is introduced with some brief narration. The narration sets up the scene and gives a very general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics.

Format 2: The scene plays without any set-up narration/onscreen graphics.

The accompanying Leader's Guide contains the following information for each clip:

• Primary and secondary skills that can be taught using the clip
• Suggested training applications
• Background information relevant to the clip
• Scene description and photo
• Suggested Discussion Questions along with possible responses
• Activity Suggestions
• Key points to draw from the clip
• Ideas for following up on training conducted
• Suggestions for using the clip in conjunction with other clips in the Communication Toolkit

Program Contents

• DVD
• Video clips on CD-Rom and DVD, printed Leader's Guide and Leader's Guide on CD-ROM.
• The Guide also contains reference tables that help you select clips by skill (such as Listening) or application (such as Supervisor-to-Subordinate communication).

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