It's no laughing matter when talented people derail themselves from a successful track because they fail to master the art of communicating assertively. By contrast, those who know how to communicate assertively can deal more confidently and effectively with a wide variety of people and business situations.
Assertiveness is defined as the ability to express yourself openly and honestly without denying the rights of others. This engaging video program shares the 'how to's' of assertive communication and identifies other common communication styles that can cause difficulties in the workplace.
Key Learning Points
- Four common communication styles
- Barriers to being assertive
- How to say "no"
- Listening skills
- Benefits of assertive communication
Program Contents
Length: 23 minutes
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