It’s sad but true--one or more "bad apples" can spoil a bunch of your best performers or undermine your organizational culture. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.
Key Learning Points
- Teaches employees to recognize the impact of negative attitudes
- Outlines a five-step process for eliminating negativity
- Demonstrates how to apply the process to difficult vendors and customers
Basic Kit Components
- VHS
- Facilitator's Guide (multiple agenda options)
- Reproducible Participant Materials
- Reproducible Self-Study Guide
Complete Training Kit Components
- DVD (full length video plus vignettes without narration, companion Smart-Start® Attitude: It's All in How You Look At It, interview with subject-matter expert, Michele Matt and TrainerTALK™ with Sue Mueller)
- VHS
- Facilitator's Guide (multiple agenda options)
- Reproducible Participant Materials
- Reproducible Self-Study Guide
- Trainer Pack
- Ten Apple Stress Balls
Length: 23 minutes
|
CLICK TO REQUEST FREE PREVIEWS ON DVD/VHS
OR CALL 800-575-4001
| REQUEST FREE PREVIEW OF THIS PROGRAM |
CALL OR CLICK |
| PURCHASE BASIC KIT VHS: |
$795 |
| PURCHASE COMPLETE KIT DVD: |
$895 |
|
VOLUME DISCOUNTS
CALL FOR QUOTE
DISCOUNTS FOR EDUCATION, GOVERNMENT & NON-PROFIT 501(C)3
|
Prices are subject to change without much notice.
|
